Refund policy

Last updated: November 11, 2026

Our Return Policy
At Caddie Comfort, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return or exchange it.

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

Return Eligibility
To be eligible for a return, items must:
- Be unworn, unwashed, and in original condition with all tags attached
- Be returned within 30 days of delivery
- Include the original packing slip or order confirmation
- Be free from any damage, stains, or alterations

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

How to Start a Return
Email hello@caddiecomfort.com with your order number and reason for return. Within 1-2 business days we'll reply with the address to send it to, or with a prepaid return label if the item is defective or we sent the wrong one.

Then pack your items securely, in the original packaging if possible, and send them to the address we give you, or drop them off with the carrier named on your prepaid label.

Refunds
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. Allow 5-10 business days for it to appear in your account.

Exchanges
Follow the return process and place a new order for the item you want. This ensures you receive the new item as quickly as possible.

Return Shipping
You pay return shipping, unless the item is defective or we sent the wrong one: then we send you a prepaid return label at no cost. Original shipping charges are non-refundable unless the return is due to our error.

For delivery times and costs on new orders, see our Shipping Policy.

Gift Cards
Gift cards cannot be returned or exchanged, except where required by law. Everything else we sell can be returned under this policy.

Questions?

If you have any questions about returns or exchanges, email us at hello@caddiecomfort.com. We're here to help!

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.