Privacy policy
Last updated: November 11, 2026
Introduction
Caddie Comfort ("we," "our," or "us") respects your privacy. This policy explains what personal information we collect when you visit our website, contact us, or place an order, how we use it, and who helps us handle it.
Information We Collect
- When you place an order: your name, email address, shipping and billing addresses, phone number if you give one, and the items you buy. Checkout is run by Shopify, and your payment details are handled by Shopify and its payment providers. We never see or store your full card number.
- When you open our contact page: the page loads Google reCAPTCHA, which collects device and usage information (such as your IP address, browser details, and how you use the page) and may set cookies, whether or not you send a message.
- When you use our contact form: your name, email address, and message.
- When you email us: your email address and whatever your message contains.
- When you browse: like most websites, our hosting provider records technical information such as your IP address, browser type, and the pages you request. Product images are served by Shopify, which also receives your IP address and browser details when your browser loads them. Your shopping cart is saved in your own browser and is not sent to us until you go to checkout.
We do not offer customer accounts on this website.
How We Use Your Information
- To process, ship, and support your orders, including returns and exchanges
- To answer your messages
- To protect our website and contact form from spam and abuse
- To keep the website running and fix problems
- To comply with legal obligations
If you choose to receive marketing emails at checkout, you can unsubscribe at any time using the link in any of those emails. We do not sell your personal information.
Who Helps Us Handle It
We share personal information only with the services we use to run the store, and only as much as each one needs:
- Shopify runs our checkout, payments, and order records, and serves our product images.
- Pirate Ship and the shipping carrier receive your name and shipping address to deliver your order.
- Google reCAPTCHA protects our contact form from spam and loads whenever the contact page opens. Google's Privacy Policy and Terms of Service apply to it.
- Supabase stores the messages sent through our contact form.
- Google delivers the emails you send us.
- Vercel hosts this website.
Our website links to our Instagram page. Instagram's own privacy policy applies once you follow that link.
Data Security
We use appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Choices and Rights
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, by emailing hello@caddiecomfort.com. Depending on the state you live in, you may have additional rights under its law, and we will honor them.
Changes to This Policy
If we change this policy, we will post the new version here and update the date at the top.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at hello@caddiecomfort.com.